I made a payment but the order didn't process (stuck on the Thank You page)

If you successfully made a purchase through PayPal, Payza or a crypto currency but the  order never creates, there may have been an issue with the IPN (Instant Payment Notification) received from the respective processing agent. Please wait at least 10 minutes to ensure the IPN is not delayed and then create a new ticket with the following information.

For PayPal

Please provide the 18 digit transaction ID for the purchase. This can be found from within PayPal by clicking on the transaction. 

For Payza

Please provide the reference ID which can be found within the payment details. 

For Cryptocurrency

Please provide the sending and receiving address as well as the amount. If you have the invoice ID (or invoice URL), please provide this as well. 


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