I have no negative reviews but my account still shows one

If you have a negative review on your profile/service but no buyer has submitted a negative review, this means you have force cancelled an order. When you force cancel an order after 24 hours has passed, you receive a negative review on your account that does not show up as a normal buyer review. You can avoid this by using the mutual cancellation or rejecting the order within 24 hours of receiving it. 

You can reject any order within 24 hours of the order creation without receiving a negative review. 

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