If your order is not showing up after payment, there may have been an issue with the IPN (Instant Payment Notification) received from the payment processor. Please wait at least 10 minutes to ensure the notification is not delayed.
If the order still does not appear, create a new support ticket and provide the details listed under your payment method below.
For PayPal
PayPal is available as a direct payment option through select sellers only. Please provide the 18-digit transaction ID for the purchase. This can be found from within PayPal by clicking on the transaction.
For Wise
Please provide the transfer or reference number associated with your payment. This can be found in your Wise transaction history.
For Credit card
Please provide the following details:
- First and last name as it appears on the card
- Last four digits of the card used
- Payment amount
- Date of the transaction
For Cryptocurrency
Please provide the following details:
- To address (receiving wallet address)
- From address (sending wallet address)
- HASH / Transaction ID
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