Selling Services
General
- Why did I receive an infraction?
- Your Response Times
- Why was I demoted to Level 1?
- Why was my ebook rejected?
- I have no negative reviews but my account still shows one
- How to deliver an order
Funds
- Why can't I withdraw earnings?
- I haven't received my Payoneer/Hyperwallet/Paylution withdraw request
- How do I use and/or setup my Hyperwallet/Paylution account?
- What countries are supported by Hyperwallet/Paylution?
- How do I add a bank account to Hyperwallet/Paylution?
- Where can I access the Ionicware Hyperwallet/Paylution portal?
Orders
Credit Cards
- How to cancel a Credit Card subscription/recurring charge
- Balance discount not applied to my credit card order
- How long does a refund take to appear on my credit/debit statement?
- Delete/Remove credit card reference
- Someone is using my credit card (or PayPal/Payza account) fraudulently
- Declined credit card transaction but still see a charge on my credit card statement
PayPal
General
- Why hasn't my order started? Where are the results?
- How to start an incomplete order
- How to cancel a Payza subscription/recurring charge
- How do I redeem a coupon I received (from an affiliate or otherwise)?
- The seller I hired has delivered the order without doing any work.
- How to cancel an order
Refunds
General
User Settings
- I haven't received my email address verification
- I'm not receiving SMS messages to my phone.
- How do I disable text messages?
- I replied with "STOP" to text messages, how to I re-enable texts?
- How do I remove my phone number?
- How to enable two-factor authentication