Introduction
This guide explains how to verify your account. Account verification helps confirm your identity and address so you can complete the verification process and continue using your account without delays.
Why account verification is important
Verifying your account helps confirm that the account belongs to a real person and that the information provided is accurate. It may also help reduce delays when accessing account features or completing transactions.
Materials needed
- A photo of yourself holding your government-issued ID next to your face
- An address document in English, such as a utility bill
- Access to the provided upload link
Step-by-step instructions
Step 1: Prepare your identity photo
Take a clear photo of yourself holding your government-issued ID next to your face. Make sure your face and the ID are both visible and easy to read.
Step 2: Prepare your address document
Gather an address document in English, such as a utility bill. Ensure the document is current and that your name and address are clearly visible.
Step 3: Upload your documents
Use the provided link to upload both images. Follow the on-screen instructions and confirm that the files were submitted successfully.
Step 4: Wait for review
After submission, your verification documents will be reviewed. If additional information is needed, follow any instructions provided.
Tips and best practices
- Use a well-lit area when taking your photo.
- Make sure all text on your documents is legible.
- Upload only clear, unedited images.
- Use documents that match the information on your account.
Next steps
Once your documents are uploaded, monitor your account or email for verification updates. If your submission is rejected, review the requirements and resubmit the correct documents.
Additional information
If you do not have an acceptable address document or need help with the upload link, contact support for assistance.
Disclaimer
Verification requirements may change at any time. Always follow the latest instructions provided and use only documents you are authorized to submit.
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