If you’re a seller
If your customers see a PayPal Checkout error when trying to purchase your services, it usually means there’s an issue with your PayPal account or how it’s set up. Common causes include:
● Account issues: Your PayPal account may have a limitation or restriction.
● Invalid merchant setup: Your merchant settings may be incorrect (for example, misconfigured API credentials, an incorrect PayPal email, or an unverified PayPal account).
Recommended steps:
● Check your API credentials: Confirm your Merchant ID and PayPal email are entered correctly in your store settings.
● Verify your PayPal account: Make sure your PayPal account is fully verified and in good standing. If the issue continues, we recommend contacting PayPal directly: https://www.paypal.com/us/cshelp/contact-us
If you’re a buyer
If you’re seeing this error while trying to purchase a service, please share this help center article with the seller and ask them to review their PayPal setup. If needed, the seller can also contact us here.
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