Resetting your secondary password
If you've forgotten your secondary password, you'll need to verify your account ownership before it can be reset. Gather the following information before reaching out to support:
- Email address associated with your account
- Answer to your security question (if you set one)
- Phone number associated with your account (if applicable)
- Transaction ID from a recent purchase (if applicable)
- Billing name used on a recent purchase (if applicable)
- Photo identification matching the full name on your account
Once your identity is verified, your secondary password will be reset and you'll be able to set a new one.
Need more help?
If you're unable to provide the required information, contact our support team for further assistance.
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